Client Case Study · Knya
Knya Automated Support
How Involve delivered Knya Automated Support using our signature AIM Framework.
ISO 9001:2015 Certified
CMMI Level 3 Compliance
Since 2012
India · UK · UAE Geographies
Audit → Implement → Manage Framework
Zero Lock-In Architecture
48-Hour Talent Onboarding
ISO 9001:2015 Certified
CMMI Level 3 Compliance
Since 2012
India · UK · UAE Geographies
Audit → Implement → Manage Framework
Zero Lock-In Architecture
48-Hour Talent Onboarding
ISO 9001:2015 Certified
CMMI Level 3 Compliance
Since 2012
India · UK · UAE Geographies
Audit → Implement → Manage Framework
Zero Lock-In Architecture
48-Hour Talent Onboarding
Industry
Apparel & E-Commerce
Framework
AIM Loop Execution
Geography
India / UK / UAE
The Challenge
Customer query spikes overflowing support channels during sales events.
Our Approach & AIM Execution
Deployed intelligent WhatsApp bot with automated order tracking lookup.
Documented Business Result
Resolved 68% of routine support queries automatically without human agent intervention.
Achieve Similar Engineering Outcomes
Talk to an Involve solution architect about replicating this architecture for your stack.